Survey Number	ExAT.15
Date Received	7/14/09
Auto Transport Used	Express Auto Transport
Transaction Number	905269143
Origin	NM
Destination	MI
My Experience Was	Unfavorable
E-Mail Address	None
Comments	I must say that at first they were nice. My car did not get picked up in the 15 days so I cancelled and they seemed nice enough about it. But it has been about 3 weeks since I cancelled and I'm still trying to get my money back from them. They are horrible to do business with if you decide to cancel. So beware if your car/truck or whatever you move doesn't get picked up and you cancel.

Survey Number	ExAT.12
Date Received	12/14/05
Auto Transport Used	Express Auto Transport
Transaction Number	50915163
Origin	WV
Destination	UT
My Experience Was	Favorable
E-Mail Address	None
Comments	Pickup was slower than expected, but Express staff was friendly. They added money to the bid to prompt a pickup during the fuel rate hikes. The driver (Craig) delivered on Thanksgiving, was great to work with and made the overall order a positive one.

Survey Number	ExAT.11
Date Received	10/11/02
Auto Transport Used	Express Auto Transport
Transaction Number	20723175
Origin	NV
Destination	SC
My Experience Was	Unfavorable
E-Mail Address	DSanchez@NevBev.com
Comments	None.

Survey Number	ExAT.10
Date Received	10/18/02
Auto Transport Used	Express Auto Transport
Transaction Number	2042179
Origin	MA
Destination	NV
My Experience Was	Unfavorable
E-Mail Address	None
Comments	My experience with Express Auto Transport was unsatisfactory, I would not utilize their service again and I want to warn others about my experience as well. First, I spent quite some time researching transport providers on the internet, and I got about a dozen quotes to transport my two vehicles from Massachusetts to Nevada. I decided upon Eastearn Auto Transport, even though they quoted higher prices than most - because of what I read about them on sites like this one and epinions.com The total price was $2095 for both cars, which included a premium for picking my cars up on a specific date. I was told that while there are no guarantees "they use their best efforts to deliver the vehicle(s) within 7 to 14 days." My two vehicles were picked up on schedule by a third party. The first sign of trouble was when the Express Auto Transport driver called me to ask where my cars were to be picked up. Apparently his office did not advise him that my cars were at a terminal somewhere. I even had to supply him with the phone number of the terminal where my cars were held. The next sign of trouble was when I called them to check on their status (about 14 days later), I was told the truck was in Oklahoma heading to Nevada and would arrive in Nevada within a couple more days. After these two days passed I called their office again and was informed that their truck had broken down and my two cars were back in Cincinnati in their parking lot waiting to be loaded onto another truck. Finally, about 28 days after they were originally picked up, the truck with my two cars arrived. However, the driver called me to say he was sick and that I had to meet him at his hotel to pick up my cars or wait until the following day for them to be delivered. So we drove to the hotel to retrieve my cars only to discover that one arrived damaged. After many phone calls, faxes and emails I received a $300 credit from them to "offset" some of the car rental costs associated with waiting 28 days. And ultimately I received a check for another $500 to cover the damage. But they even screwed the check up - sending it to the wrong address. I had to wait another two weeks for them to resend the check to the correct address. The $800 I received does not account for the amount of time and aggravation they caused me. And I can't tell you how many minutes I wasted on hold while trying to reach them over the course of a month. I would never use them again and I hope that none of you do either.

Survey Number	ExAT.9
Date Received	8/7/02
Auto Transport Used	Express Auto Transport
Transaction Number	2071293
Origin	OH
Destination	NY
My Experience Was	Favorable
E-Mail Address	None
Comments	None.

Survey Number	ExAT.8
Date Received	6/23/02
Auto Transport Used	Express Auto Transport
Transaction Number	74253
Origin	NY
Destination	CA
My Experience Was	Unfavorable
E-Mail Address	None
Comments	None.

Survey Number	ExAT.7
Date Received	7/9/01
Auto Transport Used	Express Auto Transport
Transaction Number	99999
Origin	OH
Destination	ID
My Experience Was	Unfavorable
E-Mail Address	None
Comments	This company was polite-- BUT THEY NEVER SHIPPED MY CAR!!! I told them the car HAD to be moved in 7 days. They assured me it would and promptly took my deposit. Days passed with no calls, emails or anything. On the 6th day, I called and was told that it was very busy and that they gave me sucha low quote that drivers were passing on it for more lucrative trips. The guy on the phone actually suggested that I consider "throwing in some more money" to get a driver to take my car. They NEVER offered to reduce their commission to assure that they meet their quoted price. Again, they were very polite when I called for the next several days (they NEVER CALLED ME ONCE- even knowing that I was waiting). Finally I told the dispatcher, named Ben, that unless the car was picked up quickly, I would go with another company. He begged me to give him one more day to get a pickup scheduled. I agreed and called the next evening- as I still hadn't heard from them. Another guy told me that Ben was out on a 'personal emergency' and would be in the next day. Despite my sympathy for Ben, I could wait no more. I asked the guy to refund my deposit. He said that Ben would have to do it for me the next day. (ridiculous) When I called the next day, I was told Ben was still out and nobody knew when or if he would be back. A polite woman helped take my information and said that she'd inquire about refunding my money ($195). It wasn't until after 2 days had passed that she called me to let me know that the money had been refunded. (That was the only call I got from them) In sum, Express Auto was polite. Unfortunately, they also never kept me updated on why weeks had passed and they still hadn't scheduled a pickup. They also gave me a little run-around before I was able to get my Refund. The verdict for Express Auto Transport: A BIG THUMBS DOWN!!!! I ended up going with ABLE AUTO TRANSPORT who were much more helpful-- my 1967 Cadillac is on a truck right now on its way to my house. I will give them a review once the car arrives. Thanks, Rich deSaulles

Survey Number	ExAT.6
Date Received	1/29/02
Auto Transport Used	Express Auto Transport
Transaction Number	1122667
Origin	FL
Destination	KS
My Experience Was	Favorable
E-Mail Address	None
Comments	Express Auto was fabulous. Kenny who delivered the vehicle was extraordinary. The broker was kind, helpful, and efficient. I could not have asked for better service. My vehicle handler went above and beyond the call of duty. This was my first voyage in the car delivery business and I would gladly do it again with Express Auto.

Survey Number	ExAT.5
Date Received	12/28/01
Auto Transport Used	Express Auto Transport
Transaction Number	1111740
Origin	ME
Destination	FL
My Experience Was	Favorable
E-Mail Address	None
Comments	good experience - the person who transported the car for us followed up numerous times to update us. he even held the car for a few days at no charge while we traveled down to FL. We were very pleased with the level of service. I was able to negotiate the price down a little when I first contacted Express so I would recommend trying.

Survey Number	ExAT.4
Date Received	12/28/01
Auto Transport Used	Express Auto Transport
Transaction Number	1090110
Origin	OH
Destination	CA
My Experience Was	Favorable
E-Mail Address	None
Comments	I had no problems with my move. It appears that I had very good timing. I managed to get on a truck that was on its way out to CA. My car was picked up 2 days after order and then delivered in 6 days. It would have been less but they rerouted around some weather. I plan on using Express Auto again.

Survey Number	ExAT.3
Date Received	12/16/01
Auto Transport Used	Express Auto Transport
Transaction Number	11121740
Origin	ND
Destination	CA
My Experience Was	Favorable
E-Mail Address	None
Comments	I dealt with Dan and Greg at Express Auto to have my vehicle shipped from North Dakota to California. The weather being inclement in North Dakota presented a challenge to find a driver, but Greg worked very hard and found one. The vehicle arrived in California in 5 days, even before the promised time of 7 to 10 days. The driver, Gary of Mc Clain's Trucking waited patiently for us to gather the money to pay him (there was miscommunication regarding the arrival time). The vehicle was in perfect condition and all in all my experience with shipping this vehicle was a good one. Based on my experience, I would recommend Express Auto as a reputable company to deal with.

Survey Number	ExAT.2
Date Received	9/28/01
Auto Transport Used	Express Auto Transport
Transaction Number	N/A
Origin	LA
Destination	CA
My Experience Was	Favorable
E-Mail Address	None
Comments	Hi, thank you for providing such a good service. My car was picked up and delivered as expected, almost on schedule. I will definitely recommend you guys to any of my friends who want to move their cars.

Survey Number	ExAT.1
Date Received	8/18/01
Auto Transport Used	Express Auto Transport
Transaction Number	N/A
Origin	MA
Destination	CA
My Experience Was	Favorable
E-Mail Address	None
Comments	My experience with Express Auto themseleves was a very positive one. Greg, with whom I spoke on the phone, was very helpful organizing the import and export of my vehicle. I needed it in CA for a certain day and he made sure it was not only in the state, but at a terminal that did not charge exhorbinant rates, so that I would not owe hundreds of dollars when I picked up my vehicle.