Survey Number	TBI.1
Date Received	8/20/01
Auto Transport Used	Trailer Bridge, Inc
Transaction Number	N/A
Origin	PUERTO RICO
Destination	NJ
My Experience Was	Unfavorable
E-Mail Address	None
Comments	My name is xxxxx xxxx, i reside in Pennsylvania. I am currently enrolled to study here and my father had a vehicle shipped to me from the Port in San Juan-Puerto Rico to Port Newark in New Jersey, considering shipments back to the mainland in the US are fairly empty, I expected the vehicle to arrive in it's scheduled time. My father dropped it off at the port on August 2nd with an arrival to Port Newark on the 14th or 15th, I was then told that the barge was under servicing or repairs and that the shipment would not arrive till next weeks voyage which would arrive on the 21st. So I figured that a close call considering that school starts the 23rd. I call on the 20th to make sure of the times and requirements, and I was told I could not pick up the vehicle until Thursday being the earliest time possible. When it was shipped I was informed of an arrival date of the 14th or 15th "estimated", I figure since I am young and don't know better then I can get "fudged" in the drive-thru. This whole experience is owed to the one and only carrier "TrailerBridge"--THEY SUCK!!!! Not at one time did they even try to mediate with me, or resolve any differences. They got me once but hopefully not anybody else's hard-earned money. Allentown, PA. xxxxx