Survey Number	tnt.78
Date Received	09/16/02
Auto Transport Used	TnT Auto Transport
Transaction Number	51274
Date Received	9/16/02
Origin	None
Destination	CA
My Experience Was	Favorable
E-Mail Address	None
Comments	Would rate every step of the way as EXCELLENT! Used you again because Mary Aho was so nice and I remembered her!--NICE NICE Lady!

Survey Number	tnt.75
Date Received	09/03/02
Auto Transport Used	TnT Auto Transport
Transaction Number	50615
Date Received	9/16/02
Origin	None
Destination	PA
My Experience Was	Unfavorable
E-Mail Address	None
Comments	Would rate every step of the way as EXCELLENT! Used you again because Mary Aho was so nice and I remembered her!--NICE NICE Lady!
Transport Providers Response
Contact Name	Gary Gioia
E-mail Address	ggioia@tnt-inc.com
Date Posted	09/16/02
Providers Response	Tn'T Auto Transport strives to meet every quoted transit time. However, in situations, which cause delays, Tn'T will make every attempt to keep the client informed in as timely as a manner as possible. Under these unusual circumstances, TnÕT will either put the client in a rental or reimburse the client up to $25.00 a day towards a rental receipt, for each day we exceed our quoted transit time. The client has the choice of choosing either option. This client's vehicle was 2 days late. Tn'T offered to put the client in a rental. The client declined this offer since they were not in need of a vehicle. The client had shipped a Chevrolet Avalanche. The client wanted to use this truck for work around his home. TnÕT offered to put the client in a truck so that what work the client had hoped to accomplish could still be done. The client declined this offer. In lieu of this, Tn'T offered a complimentary dinner of their choice for the entire family. The client also declined this offer. Every attempt was made to keep the client informed regarding the delivery of their vehicle. Tn'T apologizes that the vehicle was late but feels they tried to compensate the client for this service failure.